Shipping. We can’t wait for you to get your Smalls!
We know how busy life gets, so we’ve made getting your hands on your new merino goodies as seamless and transparent as possible. Check out the details below, and if you have absolutely any questions, just reach out—we are always here to help.
💌 Email: hello@smallsmerino.co.uk
📞 Phone: +44 (0)20 7002 7799
🇬🇧 UK Mainland Deliveries
We want you to enjoy your new merino as quickly as possible. All UK orders are sent via Royal Mail's premium, fully trackable service, so you can follow your parcel's journey from our door to yours.
Royal Mail Tracked 48h: £4.95
Royal Mail Tracked 24h: £5.95
What you need to know about your UK delivery:
No signature required: We know you are always on the go! You don't need to be home to sign for your parcel. Royal Mail will track it right to your doorstep, making delivery entirely fuss-free.
Stay in the loop: Please provide a mobile number at checkout! You will receive a dispatch email with your Royal Mail tracking link, plus text updates on your delivery window.
If you miss your delivery: If Royal Mail is unable to deliver or leave your parcel safely, they will leave a calling card. It is the customer’s responsibility to rearrange delivery or collection. Royal Mail holds parcels for 4 days before returning them to us. If a parcel is returned, a re-delivery charge will apply—so please keep a close eye on your tracking link!
🌍 European & Worldwide Shipping
Taking our British brand global is beautifully simple. We’ve partnered with Global-e to make international checkouts a total breeze.
No hidden surprises: Shipping costs, duties, and taxes are automatically calculated for you at checkout.
Shop local: You can browse and pay in your own local currency.
Please note on customs: If an international parcel is refused, or if the storage limit expires in customs without payment, it will be returned to us. In this instance, a £15.00 restocking fee will be deducted from your refund, or you will be charged to reship the items.
Thank you for shopping small! We hope you love your Smalls as much as we do x
